First Touch Metrics

Privacy Policy

Effective Date: May 2026

First Touch Metrics provides customer responsiveness testing and reporting services for businesses. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

We may collect business names, contact information, form submissions, email addresses, phone numbers, customer communication history, responsiveness testing data, and basic website usage information.

Testing records may include the contact channel, relevant timestamps, whether a response was received, first response time, outcome, and relevant operational notes. Calls are not recorded as part of the current service.

How We Use Information

We use information to provide responsiveness testing and reporting services, communicate with users, improve our platform, respond to support requests, and maintain service reliability.

Aggregated and Anonymized Data

We may use aggregated and anonymized operational data to improve reporting, develop industry benchmarks, analyze response patterns, and improve customer responsiveness insights. This information will not publicly identify specific businesses or individuals.

Information Sharing

We do not sell personal information. We may share information with service providers needed to operate the platform, when required by law, or to protect the security and integrity of our services.

Data Security

We use commercially reasonable measures to protect information submitted through our platform. No online system can guarantee absolute security.

Third-Party Services

Our platform may use third-party providers for hosting, email delivery, authentication, payment processing, and analytics.

Your Choices

You may contact us to request updates, deletion where appropriate, or ask questions about how information is used.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

Contact

Questions may be directed to support@firsttouchmetrics.com.