First Touch Metrics

Terms of Service

Effective Date: May 2026

These Terms of Service govern your use of First Touch Metrics and related services. By using our website or services, you agree to these Terms.

Services

First Touch Metrics provides customer responsiveness testing, reporting, and operational monitoring services for businesses.

Informational Nature of Reports

Reports are informational and operational tools only. We do not guarantee revenue increases, customer conversion improvements, lead generation results, or business outcomes.

Inquiry Testing

First Touch Metrics may perform inquiry testing across customer-facing channels including phone, email, web forms, text messaging, social platforms, and related contact methods. Inquiry testing is intended to reflect typical customer contact behavior.

User Responsibilities

Users agree not to misuse the platform, attempt unauthorized access, submit false or misleading information, or interfere with platform operation.

Availability

We may modify, suspend, or discontinue parts of the platform or services at any time. We do not guarantee uninterrupted availability.

Payments and Subscriptions

Paid services may include recurring subscriptions or one-time service fees. Additional billing details may be provided separately when paid services are activated.

Limitation of Liability

To the maximum extent permitted by law, First Touch Metrics shall not be liable for indirect damages, lost profits, business interruption, loss of business opportunities, or decisions made based on reports or recommendations.

Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on this page.

Contact

Questions may be directed to support@firsttouchmetrics.com.